- Title
- Service Quality of Electronic Library Services
- Description
- Examines service quality in electronic services provided by NZ university libraries. Uses a Disconfirmation Theory approach to assessing the gaps as perceived by the library’s customers. The objective here is to uncover the component parts and ‘dimensions’ of electronic services. The outcome will be an instrument that any acadmic library can use to assess the service quality of its own electronic services.
- Status
- in progress
- Start date
- March 2004
- Key Words
- « | Service Quality | Research Register 2003 »,
« | Academic Libraries | Service Quality 2002 ».
- Researcher(s)
- Philip Calvert
Senior Lecturer
Victoria University of Wellington
Peter HernonVisting Scholar
Victoria University of Wellington
