- Title
- Evaluation of local government web sites
- Description
- 73 local government web sites were evaluated using 37 criteria based on a previous study of central government web sites, and assessments made as to what criteria are well met by these sites and which not. High performing sites were noted.
- Status
- complete
- Start date
- January 2001
- Completion date
- January 2002
- Abstract
- The study assesses the effectiveness of NZ local government web sites in providing equitable and appropriate access to NZ government information. All local government web sites that could be identified were evaluated using 37 criteria, and visitors to approximately half these sites were surveyed to determine their perceptions of the effectiveness of the sites. Results show that although there is a good range of information available on the better sites, some local government sites, mainly smaller regional or district councils, provide little in the way of basic information to their citizens. The findings mirror those of several North American studies in showing that there is a limited range of transactional services available on NZ local govt web sites, and a widespread lack of disabled-enabled acess to such sites, along with poor provision for user privacy and security. Users comment on the need for more information and more up-to-date information to be provided, and better search facilites.
- Key Words
- « | Local Government | »,
« | Government Online | »,
« | Government Information | »,
« | e-government? | »,
« Service Quality 2002 | Survey | »,
« | WWW | ».
- Publications
- Draft report (available New Zealand Local Government Online web site); Journal of Political Marketing, special issue on e-government, August 2002
- Researcher(s)
- Rowena Cullen
Senior Lecturer
Victoria University of Wellington
Page last modified on 26 July 2003, at 06:43 PM
|
